Delivery & Returns
Delivery Times/Charges
If your item is for delivery within the UK and Northern Ireland, we do not charge for delivery - postage is FREE. For overseas deliveries less than £200 we charge an £15.00 postage fee. Overseas deliveries over £200.00 are free of charge worldwide.
Delivery times are approximately 3-7 working days for deliveries within the UK and 10-14 working days outside the UK. These are guides only and every effort is made to deliver in stock items within these timeframes. If an item is out of stock we will inform you as soon as possible and let you know when it will be available. We will try to send out of stock items to you as soon as possible but if you are unable to wait, then you are free to cancel your order if you wish. We will not charge you for out of stock items until they are available for dispatch.
If you have a query relating your delivery please email us or call +44 (0)7795180074.
Refunds/Exchanges Policy
Made in The Jewellery Quarter take great care to ensure that your purchase arrives with you in pristine condition.
However, should you wish to return your item for any reason, please notify us in writing, either by e:mail or by post within 14 days of receipt of such goods. Please note that we are unable to refund any item that varies from the forms and designs as shown on the website. This includes items from the website which have been engraved, modified to meet customer requirements, or specially commissioned pieces.
